Contract, scope and definitions

These terms govern professional use of Odybook. The contract is with SYNSETIO, French SASU, Paris trade register 940 849 037.

Client means the subscribing professional. Traveller means the person booking an activity from the Client. Platform means the SaaS, widgets, APIs, content and related tools.

Service, account and Client duties

Odybook helps manage offers, availability, bookings, payments, communications, vouchers, content and integrations. SYNSETIO provides the technical tool; the Client remains responsible for its offers, prices, taxes, licences, any required cover, consumer information, cancellation terms and delivery of activities.

The Client warrants that invited users are authorized, keeps data accurate, protects access, complies with applicable laws and keeps evidence needed for its own sales.

Prices, subscription, invoices and late payment

Prices are shown excluding tax at order, with applicable VAT where due. The billing cycle, plan, options and payment method are confirmed before subscription.

Unless a different offer is shown, the free trial lasts 14 days. It may be extended by referral or commercial gesture. No subscription debit occurs without a subscribed Stripe plan and valid payment method. After approval, the subscription renews by period until cancellation at the end of the paid period.

Members of a guide association that has an agreement with SYNSETIO may receive from that association a single-use code giving access to the Free member plan, at no charge and without a payment method, within the limits shown in the application. Each code covers one membership year (12 months unless the offer states otherwise) and is renewed with the following year’s code; redeeming a code ends any trial in progress. SYNSETIO receives no membership data: only the association decides who receives a code. Without renewal, access to the administration area is suspended at the end of the period covered; the Client may then enter a new code, subscribe to a paid plan or request its data under “Data, exit and Data Act”. SYNSETIO may end this offer for the future under “Changes, suspension and law”; periods already granted are honoured.

Invoices are issued electronically. For late payment between professionals, penalties under French Commercial Code L441-10 apply, with a rate three times the statutory interest rate and the EUR 40 fixed recovery charge under D441-5 when statutory conditions are met. Sources: https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000038414392/2026-04-10 and https://www.legifrance.gouv.fr/codes/article_lc/LEGIARTI000043197457/2026-02-21.

Referral programme

Client users with the owner, manager or billing role may share a personal referral link. A professional who opens that link and creates a new Odybook organisation within 30 days gets a 30-day free trial instead of 14 days. Each referred organisation counts once, for the Client whose link it used.

The referring Client earns a EUR 10 credit once the referred organisation has an active subscription that is not set to end and has paid a first subscription invoice above zero. No credit is due if the referred organisation cancels before then. SYNSETIO adds the credit to the referring Client's Stripe subscription balance: it reduces the Client's next Odybook invoices, is not paid in cash, cannot be transferred and lapses when the contract ends. If the referring Client has no subscription account when the referred organisation qualifies, the credit is granted at a later paid invoice of the referred organisation once that account exists.

SYNSETIO may refuse or cancel a credit obtained by referring the Client's own business, through fake accounts or through any other abuse of the programme. SYNSETIO may change or end the programme for the future under “Changes, suspension and law”; credits already earned are honoured.

Traveller bookings and payments

Each Client sets and displays its VAT-inclusive prices where applicable, taxes, fees, cancellation terms and pre-contract information. Odybook facilitates management or payment, but the travel or activity contract is between the Client and the Traveller.

Refunds depend on the Client's displayed terms, mandatory rights and actual payment status. Banking delays and third-party fees may depend on Stripe or the payer's bank.

Content, licence and Client data

The Client owns its content, business data and customer data. It grants SYNSETIO a limited licence to host, reproduce, display, transmit and back up those elements only to provide, secure and improve the service under the contract.

SYNSETIO retains its rights in Odybook, its software, interfaces, documentation, templates and know-how.

Liability and force majeure

SYNSETIO is liable for proven direct damage caused by a contractual breach attributable to it, within limits allowed by law and without excluding mandatory rights. No clause limits liability where limitation is prohibited.

SYNSETIO is not responsible for the Client's physical activity delivery, Client-provided information, misuse, or force majeure under French Civil Code article 1218. A third-party outage excuses SYNSETIO only when applicable legal and contractual conditions are met.

Data, exit and Data Act

The Client may ask contact@odybook.com to switch provider, transfer to its own infrastructure or erase data when service ends. For switching within Data Act Chapter VI, notice required from the Client does not exceed two months. The transition lasts no more than 30 calendar days after that notice. SYNSETIO provides reasonable assistance and maintains service continuity and security throughout the transition.

If that deadline is technically unfeasible, SYNSETIO explains why within 14 working days of the request and states an alternative transition period of no more than seven months. The Client may extend the transition once for a period it considers more suitable. Data remain retrievable for at least 30 calendar days after transition. The contract ends after successful switching, or at the end of notice if the Client requests erasure only.

Exportable categories comprise data entered or generated for the Client: activity catalogues, availability, bookings, contacts, participants, messages, payment references, available invoices, vouchers, content, files and settings, with metadata needed to use them. Structured data are supplied as JSON or CSV and files in their available formats, with relationship descriptions. SYNSETIO source code, internal algorithms, secret credentials and other clients’ data are excluded; exclusions must not prevent or delay switching or remove the Client’s exportable data.

SYNSETIO charges no switching fees. Separate additional services require an accepted quotation and cannot make mandatory switching duties chargeable. After successful switching and expiry of retrieval, or a later agreed period, the Client’s exportable data and digital assets are erased unless retention is required by law. The DPA governs personal-data instructions. Functional equivalence with another SaaS product is not guaranteed.

Changes, suspension and law

Material or adverse contractual changes are notified at least 30 days before they take effect, except legal urgency, security or critical third-party service. The Client may refuse the change and terminate before it applies prospectively.

Service may be suspended proportionately for non-payment, security risk, abusive use or serious breach, with warning where the situation allows. French law applies; between merchants, the competent Paris courts are selected when this clause is valid.