Odybook.
Operations & Management

Guest Communication

Meet your guests where they are. Our unified communication platform integrates WhatsApp and in-app messaging, allowing you to send directions, pickup updates, and answering questions in real-time. Keep all guest interactions in one place for better service.

Benefits

Why professionals choose Guest Communication

Direct WhatsApp integration

Unified message dashboard

Automated pre-tour instructions

Centralized guest history

How it works

Getting started is simple

01

Centralize Inbox

All emails, WhatsApp messages, and in-app pings go to one place.

02

Use Templates

Quickly reply to common questions with one-click saved responses.

03

Historical Context

See the entire guest history while replying to provide better service.

Questions

Frequently asked questions

Does the guest need an account?

No, they can communicate via email or WhatsApp as they normally would.

Can I send bulk messages to a tour group?

Yes, you can 'Blast' a message to everyone on a specific departure if there's a last-minute change.

Ready to automate with Guest Communication?

Join thousands of tour operators who trust Odybook to run their business.